Our excellence service

Managed IT Services

Managed IT Services

The drivers for adopting IT managed services can vary from one business to another. For our mid-market clients, their typical drivers
have been:

  • Business growth
  • New technology adoption
  • Mergers and acquisitions
  • Entrance into new markets
  • Business agility
  • 24/7 support
  • Current service performance
  • IT skills gap
  • Escalating IT costs
  • Predictable monthly costs

Our low risk, high value managed services enable you to run an efficient and innovative IT operation that scales and flexes quickly, without investing the capital for the headcount that any operation would normally require. Once you’ve made the decision to adopt managed services, the next step is to decide where you need help. To make things easy, we have grouped our managed services into two core offerings: end-user support and infrastructure management. You can then customize the service you choose, with SLA response times and hours of coverage to match your operations.

Infrastructure Management

  • Change management
  • Patch management
  • Asset management
  • Supplier management
  • Capacity management
  • Security management

End User Support

  • 1st line support
  • Problem resolution
  • Incident management
  • Third party escalation
  • Service request fulfilment
  • User device support
become a client

Ready to Get Started?